RETURN POLICY

LAST UPDATED OCTOBER 22, 2022

THANK YOU FOR YOUR PURCHASE. WE HOPE YOU ARE HAPPY, HOWEVER, IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE FOR ANY REASON, YOU MAY RETURN IT TO US FOR AN EXCHANGE ONLY. PLEASE SEE BELOW FOR MORE INFORMATION ON OUR RETURN POLICY.

RETURNS

ALL RETURNS MUST BE POSTMARKED WITHIN FIVE (5) DAYS OF THE PURCHASE DATE. ALL RETURNED ITEMS MUST BE IN NEW AND UNUSED CONDITION, WITH ALL ORIGINAL TAGS AND LABELS ATTACHED.

RETURN PROCESS

TO RETURN AN ITEM, PLEASE EMAIL CUSTOMER SERVICE AT INFO@LOLAANDCO.CO.UK TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. AFTER RECEIVING A RMA NUMBER, PLACE THE ITEM SECURELY IN ITS ORIGINAL PACKAGING AND INCLUDE YOUR PROOF OF PURCHASE, AND MAIL YOUR RETURN TO THE FOLLOWING ADDRESS:

LOLA & CO

ATTN: RETURNS

RMA #

22A

LONG STREET

TETBURY, GLOUCESTERSHIRE GL88AQ

UNITED KINGDOM

PLEASE NOTE, YOU WILL BE RESPONSIBLE FOR ALL RETURN SHIPPING CHARGES. WE STRONGLY RECOMMEND THAT YOU USE A TRACKABLE METHOD TO MAIL YOUR RETURN.

REFUNDS

AFTER RECEIVING YOUR RETURN AND INSPECTING THE CONDITION OF YOUR ITEM, WE WILL PROCESS YOUR EXCHANGE. PLEASE ALLOW AT LEAST FIVE (5) DAYS FROM THE RECEIPT OF YOUR ITEM TO PROCESS YOUR EXCHANGE. WE WILL NOTIFY YOU BY EMAIL WHEN YOUR RETURN HAS BEEN PROCESSED.

Refunds will be in the form of an Exchange as stated above.

EXCEPTIONS

FOR DEFECTIVE OR DAMAGED PRODUCTS, PLEASE CONTACT US AT THE CONTACT DETAILS BELOW TO ARRANGE A REFUND OR EXCHANGE.

QUESTIONS

IF YOU HAVE ANY QUESTIONS CONCERNING OUR RETURN POLICY, PLEASE CONTACT US AT:

07946710611

INFO@LOLAANDCO.CO.UK